Listen well!

They call themselves professionals, yet the most important character of suppliers should be hearing what their customers want.

How hard is it to listen?

Maybe our previous web designer did... but did they hear us out?

I didnt think so.

It took them a long time in executing our requests and ended up with incomplete execution of what we have explained, two months back. I just wished they have told us earlier before we started the project -- we wouldn't have wasted each others time.

It's a sad thing to terminate agreeements. But you've got to do what you've got to do.